30 June 2009

News: can you believe it?

Michael Jackson dies and teaches us that the new media is exactly the same as the old media.

When celebrity news site TMZ reported that Michael Jackson had died last week, we didn't quite believe it. The BBC, the LA Times and others reported the fact that TMZ had reported it but wouldn't confirm it. A number of serious news sites reported the story with inverted commas around the word "dies".

Who can blame them. The TMZ story, of course, turned out to be true. But so many others have not. Jeff Goldblum, for example, was reported dead the same night. This was a fake story. If you want to recreate the fake go to fakeawish and type Jeff Goldblum into the boxes. That's exactly how the story got started. Harrison Ford also didn't die that night, despite rumours.

It is heartening to see the news working exactly as it should. The Jeff Goldblum story got little traction because it could not be confirmed. The Michael Jackson story was huge. The truth outweighs the fake. (Although one suspects that for many outlets, confirmation involved waiting for the LA Times [whom we trust] to publish it and then going for it ourselves, which is not quite the same as getting a statement from the presiding doctor).

1. We don't run a story until we can confirm for ourselves that it is true -- the way it should be, the way it has always been?

The Guardian later described TMZ's story as "the scoop of the decade". Although it is a big story, and although TMZ undoubtedly got there first, it is difficult to accept it as the scoop of the decade. After all, what would have happened if TMZ had not existed? We would have read about Jackson's death about 40 minutes later than we did. Not quite Nellie Bly exposing New York asylums or William Howard Russell reporting from the Crimean War. They changed things with their scoops. TMZ really didn't (sorry guys, but you didn't).

It is the same as it ever was. In our rush to break a story, we forget that the news is elsewhere. The only reason that someone dying is news (I hate to tell you, but many people die every day and don't make it on to TMZ or anywhere else), is because of its impact on others. The mass emotional response to Jackson's death is where the real story is.

This is why the BBC, despite much criticism, was right to send Emily Maitlis to LA to film young people moon walking. The fans and their response are real story. I must be right -- Boris Johnson agrees.

2. Journalism is more than writing a story. It is about how that story affects people.

Yesterday, the Sun had a scoop of its own when it reported that Jackson had been bald and emaciated at the time of his death. TMZ reported the LA Coroner's statement that the story was false:

The report that is being published did not come from this office. I don't know where the information came from, or who that information came from. It is not accurate. Some of it is totally false.

he said. This is the same TMZ which picked up and ran with the Sun story about two hours previously. So maybe other news sources were right to pause over the celeb site's original story.


One Twitterer on a commuter train out of London on the night Jackson died reported that people around him could not resist gossiping about the story. But the concensus was that they wouldn't believe it for sure until the saw it on the BBC.

3. You only become a trusted source if you get your stories right most of the time. Being first doesn't help your credibility.

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5 June 2009

When readers become users

Understanding web users and their day-to-day behaviour has never been more important


The New York Times has stopped calling its readers readers and started calling its users users, Advertising Age reports.

It reflects the venerable US paper's realisation that no longer do we passively take what we are given. The web has changed all that. Now we expect to interact. To click, to vote, to comment. To drive with our reading (sorry -- using) habits stories up or down the most popular ranking. To add our own pictures and stories to the melange.

This week I found myself, on the recommendation of a friend, using two web stories:
The first was 2200 words, the second 5600. No in-line links, no commenting, no video footage. There were admittedly pictures and, in the case of the New Yorker, cartoons. But as an experience, frankly, it felt a lot like reading.

Web writers are beginning to realise that rules they used to apply do not always work. Or, perhaps, that others are succeeding without adhering to the same rules. How can this be? The two examples above show us that our stories can work without fitting into an arbitrary word count. It is not true that every story needs a direct headline and a news-style intro. We don't always fail if our work is insufficiently loaded with multimedia gadgets.

"As an experience, frankly, it felt a lot like reading"

In discussions about the future of journalism, two concepts have caught my eye:
These seem to me to be the keys to rule-free web writing. Hyper interest (I didn't coin the phrase but I have lost the reference -- apologies to whoever did) is the same as interest but accounting for digital language inflation (geeks exaggerate). It is neologism meaning that no trick or gadget is ever going to beat something that genuinely catches our imagination.

I think the two articles cited above are genuinely interesting, but you may disagree. This is the problem with hyper-interest -- so much depends on the user. It means that before you write something interesting, you have to work out who it is going to be interesting to.

Context means that the same user will find different things interesting according to what is going on in their world. If they are sitting on the sofa on a Sunday morning surrounded by toast crumbs and cats, the New Yorker may be the very thing. If they are on their way to work on Monday and just want to know whether we have the same prime minister so they don't look stupid in the 9:30 meeting, then maybe the BBC's news feed 31 character headlines are what they want.

"If they are sitting on the sofa, surrounded by toast crumbs and cats, the New Yorker may be the very thing"

For writers, hyper-interest means you have to model your reader more carefully than ever before, so you know intuitively what will grab and keep their attention. Context means you have to go even further and model their behaviour patterns. This may mean providing information in a variety of formats so that users can choose the one that suits.

Reader modelling is old school but it is more important than ever. Ironically, some writers freeze on the idea that because anyone in the world (not really) can read their stuff, they have to write for everyone in the world. In practice, the web loves specialism. Writing that focuses on a small group of readers and gives them what they want is generally the most successful.

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3 June 2009

Firefox dominates

Firefox is the dominant browser amongst WriteThinking visitors and IE7 has finally overtaken IE6, the latest statistics show.

browser statistics for May 2009
monitor resolution statistics for May 2009
country statistics for May 2009

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